VoltDepot.ca is committed to protecting your privacy. This Privacy Policy (“Policy”) explains how we collect, use, disclose, and safeguard your personal information when you interact with us, including through our website, email, phone, or other communications. This Policy applies to all interactions you have with VoltDepot.ca.

“Personal information” means information about an identifiable individual, but does not include business contact information such as a professional title, business address, or business telephone number.

The personal information we may collect includes:

• Name
• Mailing and shipping address
• Telephone number
• Email address
• Account login credentials
• Information about your transactions with us, including order history and payment details
• Credit and reference information (where applicable)
• Credit card or debit card information
• Banking or payment-related information

We may use your personal information to:

• Provide products or services you request
• Respond to inquiries or customer service requests
• Administer and operate our website
• Enable access to and use of your online account
• Process, ship, and deliver orders
• Issue invoices and process payments
• Send order confirmations, shipping updates, and related communications
• Send marketing communications, where permitted by law and with your consent
• Send product safety or recall notices, as required
• Improve our products, services, and customer experience
• Comply with legal and regulatory requirements

We may share your personal information with trusted third-party service providers (“Service Providers”) who perform services on our behalf. These services may include payment processing, order fulfillment, marketing communications, website hosting, analytics, and customer support.

Some of our Service Providers may be located outside of Canada, including in the United States. When personal information is transferred outside of Canada, it is subject to the laws of the jurisdiction in which it is processed.

Service Providers are only given access to the personal information necessary to perform their specific services and are not authorized to use it for their own purposes. We may also disclose personal information where required or permitted by law.

Certain optional features of our website or applications may request access to your device’s camera, microphone, or location services. These features may be used for functions such as barcode scanning, voice search, or identifying proximity to service locations.

Use of these features is optional and not required to browse or purchase from our site. Audio, video, or location data is only captured when you actively use these features and is used solely to process your request. We do not retain this data beyond what is necessary to provide the feature.

We may collect non-personal information when you visit our website through the use of cookies and similar technologies. Cookies are small text files stored on your device that help us understand how visitors use our site and remember preferences.

We use analytics tools, including Google Analytics and similar services, to analyze website traffic and usage patterns. This information helps us improve site performance and user experience.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies before providing personal information.

With your consent, we may send you emails related to your orders, invoices, products, services, promotions, events, or updates. You may withdraw your consent to receive marketing emails at any time by using the unsubscribe link included in our emails or by contacting us directly.

We take reasonable physical, technical, and organizational measures appropriate to the sensitivity of the information to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.

These measures may include restricted access to systems and facilities, password protection, secure servers, and encryption technologies for electronic transactions.

You have the right to request access to the personal information we hold about you and to request corrections if you believe the information is inaccurate or incomplete. Requests can be made by contacting us using the information provided on our website.

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated Policy will apply from the date it is posted. We encourage you to review this Policy periodically to stay informed.